Dispute Resolution Process

Terms and Conditions

Our goal is to ensure that all customers are satisfied with their orders, and we will make every reasonable effort to address any concerns you may have. To make this process as smooth and efficient as possible, we offer a streamlined dispute resolution process that includes both mediation and arbitration to resolve any disagreements in a fair and timely manner.

Step 1: Internal Mediation – An Effective First Step
We encourage our customers to begin with mediation, as it is a quick, informal, and effective way to resolve disputes. Mediation allows both parties to communicate openly and reach a mutually agreeable resolution without escalation.

How to Begin Internal Mediation:

1. Submit a Mediation Request:
You can initiate the mediation process by submitting a request through our website at NewLineCorporate.com/mediate. Please provide a brief description of the issue, your contact information, and any relevant documentation.

2. Scheduling the Mediation Session:
Once we receive your mediation request, we will promptly contact you to schedule a session via phone, WhatsApp, or Zoom, whichever is more convenient for you.

3. Follow-Up if Necessary:
If the issue is not resolved in the initial session, we will schedule a follow-up session within the next few business days to continue working toward a resolution.

Mediation is a voluntary, non-binding process, meaning that no party is obligated to accept the outcome unless both agree to it.

In most cases, mediation successfully resolves disputes to the satisfaction of both parties, avoiding the need for further action.

Step 2: Binding Arbitration through FairClaims.com
If mediation does not lead to a resolution, the next step is binding arbitration through FairClaims.com. Arbitration is a more formal process but remains faster and more efficient than litigation. Once arbitration is initiated, the arbitrator’s decision is final and legally binding for both parties.

How FairClaims Arbitration Works:

1. Initiating Arbitration:
If mediation fails to resolve the issue, either party can initiate arbitration by submitting a request via FairClaims.com.

2. The Arbitration Process:
Both parties will submit written statements and relevant documents via the FairClaims platform. An impartial arbitrator will review the evidence and make a decision within 14 days of submission. No in-person or video meetings are required, ensuring a quicker resolution.

3. Costs and Fees:
We cover up to $500 of your arbitration filing fees as part of our commitment to resolving disputes fairly and efficiently. You will only need to reimburse this amount if the arbitrator rules in our favor.

Why Use Our Dispute Resolution Process?

We encourage all customers to take advantage of this dispute resolution process because it provides a fair, transparent, and efficient way to resolve concerns. Mediation and arbitration are designed to avoid unnecessary legal action, reduce costs, and offer a structured path to a satisfactory outcome for both parties.

Advantages:

• Quick Resolutions: Most disputes are resolved within 14 days, significantly faster than traditional legal methods.

• No Upfront Costs: We absorb the cost of arbitration up to $500 unless the arbitrator rules against you.

• Convenience: Both mediation and arbitration are conducted entirely online, allowing you to participate from the comfort of your home or office.

Consequences of Fraudulent Claims

While we are committed to resolving disputes in good faith, we take fraudulent claims seriously. Fraudulent claims can occur when false or misleading information is provided about an order or the product received. Submitting false claims can lead to legal and financial consequences, and we strongly discourage any attempt to misrepresent the facts.

Examples of Fraudulent Claims:

• Claiming that you did not place or authorize the order: This occurs when a customer disputes a charge, stating that they never placed the order or did not authorize the transaction, despite having done so knowingly.

• Stating that you did not receive the product: This refers to claims where a customer states they did not receive the product, even though tracking information or delivery confirmation shows it was delivered.

• Claiming you canceled the product: This happens when a customer claims to have canceled the product or service, despite being fully aware that the product cannot be canceled and is non-refundable, as clearly stated in the terms.

• Falsely claiming a defect in the product: This occurs when a customer claims the product is defective or unsatisfactory when, in fact, the product was delivered in proper working condition, or in the case of a corporate entity, the entity was clean with no prior liabilities.

Consequences of Making Fraudulent Claims:

• Legal Action: If it is determined that a false claim has been made, we reserve the right to pursue legal action to recover any associated costs. This includes, but is not limited to, legal fees, administrative costs, and any damages incurred due to the false claim.

• Collections: In cases where the customer owes money to the company and refuses to pay based on fraudulent claims, we may refer the unpaid balance to a collections agency. This could result in negative reports to the major credit bureaus (Experian, Equifax, and TransUnion), potentially impacting your credit score.

• Fraudulent claims are taken very seriously, and we encourage all customers to act in good faith throughout the dispute resolution process. Misrepresenting facts or intentionally filing false claims can result in substantial financial and legal consequences.

Conclusion

Our dispute resolution process offers an efficient and fair way to address any concerns you may have. By following the steps outlined above, we believe we can resolve most disputes to the satisfaction of both parties without the need for legal escalation. We are here to assist you and encourage you to participate in this process for a smooth and timely resolution.